# FAQ | Frequently Asked Questions | Kontainer DAM & PIM Discover how Kontainer can help you optimize your organization's processes. See the most frequently asked questions about Kontainer DAM & PIM Source: https://kontainer.com/faqs # Kontainer FAQs Find answers to some of the most commonly asked questions about Kontainer and our services. If you can't find the information you're looking for here, please don't hesitate to get in touch with us. ## About Kontainer ### What is Kontainer? Kontainer is a leading digital asset management (DAM) and product information management (PIM) platform designed to help businesses organize, manage, and distribute their digital assets and product information efficiently. ### How long has Kontainer been in operation? Kontainer has been in operation since 2001, with more than two decades of experience in providing digital asset and product information management solutions. ### What does Kontainer cost? Kontainer offers different pricing plans with the possibility to tailor flexibly to the needs of businesses of all sizes. Pricing depends on factors like the number of users, storage requirements, and specific features. For detailed pricing and feature information, please click [here](https://kontainer.com/pricing/). ### What services does Kontainer offer? Kontainer offers two primary services: Digital Asset Management (DAM) and Product Information Management (PIM). DAM focuses on managing and organizing files and media, while PIM is designed for centralized product information management. ### In which countries does Kontainer provide its services? Kontainer serves clients worldwide, and our services are available to businesses in virtually all countries. We support organizations wherever they are located. ### Does Kontainer have any partner possibilities? Yes, Kontainer has partner programs for businesses and agencies interested in collaborating with us. We offer partnership opportunities that allow you to expand your offerings by integrating Kontainer’s DAM and PIM solutions. Read more about our [Partner Solutions](https://kontainer.com/partner-solutions/). ## Kontainer DAM ### What is Digital Asset Management (DAM)? Digital Asset Management (DAM) is a system that enables businesses to store, organize, enrich, and distribute digital assets like images, videos, documents, and other media files efficiently. ### How can Kontainer's DAM benefit my organization? Kontainer’s DAM simplifies the management and distribution of digital assets, streamlines workflows, enhances collaboration, and ensures brand consistency across all channels, ultimately saving time and resources. [Read more](https://kontainer.com/digital-asset-management/). ### Does Kontainer support different file types in its DAM system? Yes, Kontainer supports all file types. We offer preview of over 100 different file types including Photoshop, Illustrator, videos, PDFs, Word, audio files, and more, making it a versatile solution for managing various digital assets. ## Kontainer PIM ### What is Product Information Management (PIM)? Product Information Management (PIM) is a solution that helps businesses centralize and manage product-related data, including descriptions, specifications, pricing, and marketing content. ### How does Kontainer's PIM system benefit e-commerce businesses? Kontainer’s PIM system enables e-commerce businesses to maintain consistent and accurate product information across multiple sales channels, leading to improved customer experiences and increased sales.It is a selv-service platform allowing for quick adjustments and response times related to new product launches. [Read more](https://kontainer.com/product-information-management-pim/). ### Can Kontainer's PIM integrate with other e-commerce platforms? Yes, Kontainer’s PIM offers integration options with popular e-commerce platforms, allowing seamless data exchange and synchronization with your online store, Shopify, ERP systems, etc. ## AI Features ### What are Kontainer's AI features, and do I need to activate them myself? Kontainer PIM & DAM includes a wide range of AI-powered features that help with tasks like text generation, translation, tagging, and image recognition. All AI features are turned off by default and can be fully disabled at any time. Each individual feature must be knowingly and actively turned on before it can be used—you decide which AI tools should be available in your setup. Read more about all the features on our [AI Features](https://kontainer.com/ai-features/) page. ### Can I choose which AI model or LLM Kontainer uses? Yes. Kontainer lets you either connect your own preferred LLM (such as OpenAI, Gemini, or others), or use Kontainer’s self-hosted AI, which is based on available open source models. This means you can tailor the solution to your requirements for data processing, security, and performance—without being locked into a single provider. ### What is MCP, and how is it used with Kontainer? MCP (Model Context Protocol) is an integration that lets you manage your Kontainer DAM directly from an LLM, like Copilot or ChatGPT. With MCP, you can search for files, move them, create folders, or trigger edits directly from the workspace where you already work—without switching between systems. Like all other AI features in Kontainer, the MCP integration must be actively turned on before it can be used. Read more about MCP and the other AI features on our [AI Features](https://kontainer.com/ai-features/) page. ### Is it safe to use the AI features in terms of GDPR and data security? Yes. Since all AI features, including the MCP integration, are turned off by default and only activated when you knowingly choose to, you retain full control over what data is processed by AI, and how. Combined with the option to choose your own LLM or Kontainer’s self-hosted open source model, you can tailor the solution to your internal requirements for data security and GDPR compliance. ### What specific tasks can Kontainer's AI features help with? Kontainer’s AI tools can help with generating marketing texts and product descriptions, translating content into multiple languages, automatically tagging and recognizing objects in images, and managing files directly via the MCP integration in your preferred LLM. All features can be turned on and off as needed. ## Integrations & Plugins ### What integrations are available with Kontainer? Kontainer offers a range of standard integrations with third-party software, including Microsoft OS, content management systems (CMS) like Umbraco and WordPress, e-commerce platforms like Shopify, design tools like Adobe CC and Canva, and many more. These integrations enhance the functionality of our DAM and PIM systems. [Read more](https://kontainer.com/integrations/) ### Can Kontainer be integrated with custom software or applications? Yes, Kontainer provides open and complete API documentation, making it possible to connect our DAM and PIM systems with your proprietary software or applications. [Read more](https://kontainer.com/api-integration/) ## Security, Hosting, GDPR ### How does Kontainer ensure the security of my digital assets and product data? Kontainer takes data security seriously. We implement industry-standard security practices, including data encryption, access controls, regular security audits, and compliance with privacy regulations to protect your assets and data. [Read more](https://kontainer.com/security-and-backup/). ### Where is my data hosted when using Kontainer's services? Kontainer’s data hosting is typically managed in secure data centers within the European Union (EU). We ensure data is stored in compliance with GDPR and other relevant data protection regulations. ### Does Kontainer comply with GDPR (General Data Protection Regulation)? Yes, Kontainer is GDPR compliant. We have implemented processes and features to help our customers comply with GDPR requirements when managing their data within our systems. [Read more](https://kontainer.com/gdpr/) [Integrations](https://kontainer.com/integrations) [Cases](https://kontainer.com/clients) [Contact](https://kontainer.com/contact) [News](https://kontainer.com/news)